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Contact Us

44 Medomsley Road
Co Durham

    Tel: 01388 607140
   Fax: 01207 599779
Email: General enquiries

If you know who you need

Barbara Blemmings
(Office Manager)
Lauren Dews Email>>
Jane Bewley Email>>
Lorraine Moore Email>>

Office Opening Hours

We welcome customers who want to see us face to face at either office. over 75 travel insurance is a specialist area and help is often needed. If this is not practicable then please call us during our office hours on 01388 607140. Our experienced staff are always willing to spend the time to ensure that your questions are answered and you can select the right policy and options to meet your requirements.

Office hours

Day Open Close
Monday 9:00am 5:00pm
Tuesday 10:00am 5:00pm
Wednesday 9:00am 5:00pm
Thursday 9:00am 5:00pm
Friday 9:00am 5:00pm
Saturday 9:00am 12 Noon
Sunday Closed Closed

145 Newgate Street
Bishop Auckland
Co Durham
DL14 7EN

     Tel: 01388 607105
    Fax: 1388 663032
Email: General Enquiries

If you know who you need

Margaret Calderbank
(Senior Office Manager)
Debbie Hannar Email>>
Heather Robinson Email>>
Hayley Gilmour Email>>
JB Portwood ACII
(Managing Director/Compliance Officer)

The Bishop Auckland office specialises in landlord insurance, however will help with any other insurance query and pass messages to the Consett office if you call them when the Consett office cannot be contacted by telephone.

Immediate Online Quotes and Purchase Online

Quote for Travel Insurance For those requiring an immediate purchase of travel insurance. Includes a wide range of policies, can cover long stays and the elderly e.g. , over 75 or over 80. Most existing medical conditions can be covered.


B. Portwood & Co Ltd have been in business for more than 50 years and pride ourselves on not only offering a good service to all our customers but in dealing with any complaints very seriously.

If the complaint is about an insurance product, then the first call will be to make a complaint using the complaints procedure in the policy booklet. Insurance companies who sell products via insurance intermediaries are consious of the need to treat customers fairly otherwise brokers will not offer their products. One broker could be selling tens of thousands of policies a year! If you do need to make a complaint then please let us know what has happened as we might be able to help you obtain a swift an amicable result - and of course we can keep track of complaint history with the insurer, which may affect our willingness to offer their products in the future.

If the complaint is against us, or our staff then please call our Consett office on 01388 607140. In most cases the matter can be resolved quickly and easily. If your complaint is more serious then please write to our Consett office or e-mail us with full details. We will endeavour to sort out the problem and contact you with our results. Only if you are not happy with our final decision may you contact the Financial Ombudsman Service (full details will be provided with our final letter) and we will implement any decision made by them.


Claims handling is normally provided by the insurance companies - but we are here to help if needed. Information is available on claims and how to prepare yourself in advance.

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B Portwood & Co Ltd are registered in England (785468) and are authorised and regulated by the Financial Conduct Authority for the arrangement and administration of non-investment insurance products. This can be checked on the FCA website or by calling 0800 111 6768. B. Portwood & Co Ltd are also a licenced credit broker.

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