About B. Portwood & Co Ltd - Insurance Brokers

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B. Portwood & Co Ltd is registered at 145 Newgate Street, Bishop Auckland, Co Durham. DL14 7EN (company number 785468). We are NOT VAT registered.

We are authorised and regulated by the Financial Conduct Authority (FCA) for the arrangement and administration of non-investment insurance contracts - such as landlords insurance.Our authorisation number is 300694 and this can be confirmed either on the FCA register http://www.fca.org.uk/firms/systems-reporting/register or by ringing them on 0800 111 6768.

We are insurance brokers in North East England but offer policies for customers throughout the UK and some abroad e.g. holiday homes and caravans in Europe, Liability insurance and Commercial in Northern Ireland

Below is a list of places in North East England and their specialties.

HISTORY

• Established : 1963 - over 55 years ago.
• Business : Insurance Broker - an independent insurance intermediary, able to advise and compare products from a range of insurance providers - depending on the product see our IDD
  • Whilst the Insurance Brokers Registration Act (IBRA) was in force, we were duly registered as an Broker and regulated by the Insurance Brokers Registration Council. Amongst other rules and regulations this meant:-
    • We always had to act in the interests of our customers.
    • We were at all times subject to scrutiny
    • All client funds were held in a separate account from which only our commission and money due to insurance companies can be taken.
    • We had to ensure that a sufficient number of agencies (over 50) are held so we can offer a wide range of policies for our client's needs.
  • ince the IBRA was repealed we had been regulated by the General Insurance Standards Council (GISC) until 14th January 2005 then authorised and regulated by the Financial Services Authority until 1st April 2013. We are currently authorised and regulated by the Financial Conduct Authority
    • Client money is held in a non-statutory client trust account (NSCTA) at Lloyds-TSB - this account allows us to fund insurance premiums (but not take commission) in cases where clients have not paid us the full premium and you accept we can do this.
    • We keep all interest earned in the NSCTA
    • All staff members must undergo continuing professional development/ training.
    • Before you take out an insurance policy we will send you:-
      • A status disclosure document - telling you about us - normally sent by e-mail on submission of a request form.
      • A policy summary or Key Facts document
      • A statement of demands and needs
      • A statement of price.
    • We must disclose any charges we make for our services. Currently they are as follows:-
      • Adjustments to a policy resulting in an additional premium : £20.00
      • Adjustments to a policy resulting in a return premium not exceeding £100: £20.00
      • Adjustments to a policy resulting in a return premium not exceeding £200: £20.00
      • Adjustments to a policy resulting in a return premium exceeding £200: £20.00
      • Reviewing your policy each renewal at making our recommendations: £20.00 - only payable if you renew or take our proffered advice
      • If you cancel your policy during the first 14 days: £20.00
      • If WE cancel the policy due to your non-cooperation in any form : NIL refund
      • Provision of duplicate certificates of insurance/ policies: £10.00
      • Processing a credit card payment (no cost online): £3.00
      • Processing a debit card - NIL
      • These charges are in addition to any charges an insurance company makes and cover our expenses and any refund of commission we have to make to an insurance company.
      • Over a period of time these have to increase.

STAFF

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  • 145 Newgate Street, Bishop Auckland, Co Durham: DL14 7EN: Tel 01388 607140:
    • * Margaret Calderbank (Senior Office manager)
    • * Debbie Hannar
    • * Heather Robinson
    • * Hayley Gilmour
    • * ! JB Portwood ACII (Managing Director/ compliance officer) (Hobby bridge)

• * Staff are engaged in insurance advice
• ! Staff are appointed compliance officers (to oversee FCA regulation)

We operate a call transfer system. If one office cannot answer the phone the call is diverted to another. This may mean on occasion we will be unable to answer your query. If that is the case we will arrange for the correct office to call you back as soon as a staff member is available.

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If you want to speak to us face to face (COVID-19 rules permitting)

Unlike a direct insurance company we are always pleased to see you if you call into one of our offices - in fact we think that seeing us face to face is the best way to discuss your insurance needs. Remember we recommend,

Bishop Auckland Office - call 01388 607140 if you want insurance and live in or near

Bishop Auckland, Crook, Darlington, Barnard Castle, Spennymoor, Ferryhill, Newton Aycliffe, Sedgefield, Stockton on Tees or are in Wear Valley, North Yorkshire, Cleveland or South-West Durham

Whatever your needs you will find helpful information on our website and we are always pleased to discuss any queries you may have about any aspect of insurance. We will quote for anyone in the United Kingdom.

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Landlord Insurance/ buy to let property insurance/ landlord insurance

Our home page deals with landlord insurance/ buy to let property insurance for landlords. If you want a quote for landlord insurance, landlords insurance, let property insurance or landlords insurance, just click on a link.