about our insurance services

44 Medomsley Road
Co Durham

1 The Financial Conduct Authority (FCA)

The FCA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.

2 Whose products do we offer?

[] We offer products from a range of insurers for travel insurance.

3 Which service will we provide you with?

[] You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

4 What will you have to pay us for our services?

[] If the premium quoted by the insurance company is less than 10.00 a fee will be added. Insurance premiums exceeding 10.00 will not have any fee.
[] A fee of 10.00 to cover the work we have done should you decide to cancel any policy during the initial 14 day 'cooling off' period. This fee will be charged no matter the reason why you wish to cancel the policy, including inaccurate entering of information. The only time we will give a full refund is if the error lies in our quotation system i.e. we cannot arrange the policy requested. The sole reason for this fee is to cover credit card charges.
[] A fee of 5.00 for processing any adjustment to your policy. This fee is payable when we have instructed the insurance provider or processed the adjustment. If the adjustment results in a return premium of less than 5.00 then the fee will be the return premium only.
(All fees will be deducted from the refund when received by the insurance provider and the balance paid to you)

5 Who regulates us?

B. Portwood & Co Ltd, 44 Medomsley Road, Consett, Co Durham, DH8 5HA is authorised and regulated by the Financial Conduct Authority. Our FCA Register number is 300694

Our permitted business is insurance mediation in relation to non-investment insurance contracts.

You can check this on the FCA's Register or by visiting the FCA's website http://www.fca.org.uk/firms/systems-reporting/register or by contacting the FCA on 0800 111 6768

6 What to do if you have a complaint

If  you wish to register a complaint please contact us:-

in writing

Write to B. Portwood & Co Ltd, 44 Medomsley Road, Consett. DH8 5HA
by phone Telephone 01207 509446

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service

7 Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Insurance advising and arranging is covered for 90% of any claim without any upper limit.


For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim without any upper limit.

Further information about compensation scheme arrangements is available from the FSCS.

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